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IconSAEAUT SOFTWARE SUPPORT package

product details - latest version overview

Order this product online:
EUR 236,--
USD 273,--

Description:

Standard software support packages:

- Support for customer software developed in our company
- Evaluator support queries - it means support for future customers who need to evaluate our products before buying. We provide 2 free support incidents for every product
- Support to the our already sold standard software products
- free - for two support incidents or 2 man-hours
- paid support packages - products mentioned in our price list as SAEAUT SOFTWARE SUPPORT package

Support queries:

- non-critical
- critical

The escalation of non critical issues is within 2 working days. The escalation of a critical issue is in the same working day. The e-mail access is accepted for both critical and non critical; the telephone access is used only for critical ones.

A critical support query is one that is escalated due to a severe or total loss of service provided by sold software product.

Critical support cases are immediately raised to technical support engineer for information gathering and investigation. On the rare occasions that an issue extends beyond the first individual's field of knowledge, it is automatically passed to an established expert in the domain. The support manager monitors the situation until a satisfactory resolution is achieved.

SAEAUT SOFTWARE SUPPORT package:
- It entitles a customer to consume within this support package defined 5 man-hours or 5 support incidents
- If a support query could take more then 1 man-hour, according to the first issue investigation, a customer is immediately informed by e-mail, telephone or fax and asked to negotiate estimated number of man-hours for solving of the issue or for deeper investigation
- The package can be used for the paid support for standard software products, customer software products and evaluator support queries
- A customer is entitled to ask for reimbursing of the more than one year non-consumed standard SAEAUT SOFTWARE SUPPORT package


Latest version: 1.0.0
Release date: 28 Aug 2008 (Major Update)
Changes: new
Supported operating systems: WinXP,Windows2000,Windows2003,Windows Vista Ultimate,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Home Basic x64,Windows Vista Home Premium x64
System requirements: Computer/Processor Pentium II compatible CPU,Memory: recommended 512 MB, .NET Framework 2
Supported languages: English

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Flex4Grid - Horizon 2020 project
News
03 Nov 2018
Our software product SAEAUT SNMP OPC Server has a number of successful deployments on virtually all continents to manage and monitor IT equipment in data centres, industrial plants, atomic power plants, air traffic control centres... We are constantly updating websites for all of our products to ensure responsiveness on all devices and extremely fast display with AMP - Accelerated Mobile Pages. Check out the new SAEAUT SNMP OPC Server website using AMP. We will be happy to provide our customers with the experience of using this technology.
17 Oct 2018
Check out the latest OpcDbGateway page using AMP - Accelerated Mobile Pages, which ensures extremely fast page loading on all device types. If you are interested in creating new websites or upgrading your site using AMP, please contact us.
16 Oct 2018
OpcDbGateway's new description emphasizes its use as an application platform for software application integration, configuration, programming, debugging and cyclical (IEC 61131-3) and event-driven (IEC 61499) data processing, the ability to utilize a wide range of "open source" standard console applications implemented eg . in C, C ++, Python, an application over Node.js in JavaScript, or deployed with Docker Containers and communicating through standard inputs and outputs with the runtime application core. ...